Delivery Policy

All orders will be processed and dispatched through our Sydney warehouse. We currently offer two shipping options:

Standard:

A flat rate of AUD $9.90 (without tracking)
Standard delivery within Australia will take approximately 3 - 10 business days, depending on your location. Please note that delays can occur, and as such, Tip Toey Joey does not guarantee delivery within this timeframe.

Express:

Please check shipping rates before checking out – rates will vary depending on delivery location. All express order require a physical delivery address – we cannot deliver to PO Boxes.

Exchange and Refund Policy


At Tip Toey Joey, we aim to provide our customers with an exceptional online shopping experience. If you are not 100% satisfied with your purchase*, we do offer exchanges or returns on our products in accordance with the rules below:

*Exchanges and returns will only be accepted from customers who have completed their order through the Tip Toey Joey online store. If you are seeking a refund or exchange from a local store, please contact them directly for information regarding their return policy.
*Proof of purchase is required for all refunds and exchanges.

To request an exchange or return, we require:

• The request to be lodged within 30 days of delivery
• The shoes to be in perfect condition – we cannot accept exchanges or returns on dirty or scratched shoes
• The shoes to be unworn, with the original tag and shoe box
• The customer to be responsible for the freight costs

Please note: we do not refund sale products, unless the shoes are faulty.

How to report the problem:

Please email our Customer Care team at au.customercare.tiptoeyjoey.com and include the following:

• Your full name
• The email address associated with your order
• Your best contact number
• Your invoice number or tax coupon
• The reason for return

Once we have received your email, one of our Customer Care Representatives will be in contact with you to resolve the issue.

Depending on the reason for return, our procedures may vary. Please see below for more information.

Item does not fit:


If you have received your item and it doesn’t fit as intended, we are only able to provide a store credit for the original amount paid – this applies to full-price products, as well as products purchased during sales and promotional events.

Item is damaged:



If your item’s packaging has been damaged, please contact our Customer Care team (see ‘How to Report the Problem’) within seven calendar days of receipt.

If the product has been damaged, we will replace the item as specified on your invoice. In the event that your original item is no longer in stock, you may choose to refund the amount paid, or select another item of equal value.

Product does not match order:


If you have received a product that is different from that specified in your invoice, please contact our Customer Care team (see ‘How to Report the Problem’) within seven calendar days of receipt.

If your item does not match, we will replace the item as specified on your invoice. If the original item is no longer in stock, you may choose to refund the amount paid, or select another item of equal value.

Faulty Products


If the product you have received is faulty, please contact our Customer Care team for our return procedures. If the product is no longer available, or is no longer in stock, you may choose to refund the amount paid or select another item of equal value.
You must select your alternate item within thirty calendar days.

Returns


If you are not satisfied with the product that you have received, please contact our Customer Care team for more information regarding our returns policy.
You must contact us within seven days of receipt for your return to be accepted.

Customer Service


If you require any further information, or have any questions regarding our Exchange and Return Policy, please contact our Customer Care team on (07) 5641 0106 or via email at au.customercare@tiptoeyjoey.com